The Happiness Guarantee

 

 

At Wrapuccino, we strive for the highest level of service and want to be absolutely sure you are happy with your purchase. 

 

If you’re not completely satisfied with your Wrapuccino fabric, however, please contact us within 14 days of your purchase for a full refund, no questions asked.

 

Well... not exactly no questions, as we would love to learn how to do better in the future, but you don’t have to answer if you don’t want to, we promise not to tie you down and interrogate you.

In the most unfortunate event of your wrap losing colour (after it had been washed according to the recommendations on the original label) or getting damaged during regular use, with mechanical damage from external sources, please send us the damaged wrap back, and we'll replace it with a brand-new one absolutely free of charge within a year of your purchase.

 

Yup, we're pretty confident in our Wrapuccinos, they were made with love to be enjoyed for years, so if you did get a bad egg, it's only fair you get compensated.

Email us at hello@wrapuccino.com to ask for a refund. 

WHOLESALE RETURNS POLICY

If you are not entirely satisfied with your order, please notify us via email within 48 hours of delivery, stating your order number and reason for return. Please then return it to us in its original condition within 14 days of delivery for a full refund or exchange, minus shipping costs. We will process your refund within 2 weeks of receiving the delivery

TERMS & CONDITIONS

Below are our Terms and Conditions of Sale

By placing an order with us you acknowledge that you have read and agreed to our terms and conditions (T&Cs). It is advisable to read our T&Cs every time you place an order as they may be updated every so often. We reserve the right to make amendments and updates as we see necessary.

For full delivery information, see our Delivery & Returns page

PRIVACY AND SECURITY

You can read our full Privacy Policy including information regarding cookies here. At Wrapuccino, we take your privacy very seriously and will not give anyone access to your details, except employees/people hired by Wrapuccino, if these are neccessary for completing your order, if we suspect fraudulent activity or if we are required to do so by law. We only store your name and contact details to administer our website and your orders and we don’t store any financial information such as credit card details. We will never share any customer personal details with any 3rd party. 

GENERAL

We do our best to maintain accurate information on our website and do not accept any liability for inaccuracies or errors. In the event that any items are listed incorrectly, because of technical errors or otherwise, we reserve the right to cancel any order and issue a full refund. At our discretion, we reserve the right to refuse any transaction, without reason. We are not liable for any products removed from the website and reserve the right to do this at any time. 

Wrapuccino has complete ownership over all items until paid in full.

All images and content on this website are subject to intellectual property rights including copyright and are the property of Wrapuccino or licensed to us. Copying or use of any of the content found on this website is completely forbidden and will result in legal action.

We reserve the right to refuse service to anyone, at any time, for any reason.

 

ORDERS

By placing an order you agree to be bound by these Terms and Conditions.

When placing an order through Wrapuccino you will receive an email with your confirmation order. Once the order is confirmed, an invoice will be issued.

You will be asked to make a payment for your order along with postage & packing to the account stated in the invoice. As soon as the payment is made, we'll send your order for production. Payments may be made using Credit or Debit cards. A free postage is offered for all orders above 250 GBP. 

When placing your order please ensure that you have read the full Terms and Conditions and Delivery details, that you are over the age of 18 years, have given your correct name, address and personal details, that you make payment using a valid credit or debit card and not one fraudulently obtained or belonging to any other person.

RETURNS

In the unlikely event you are not happy with your purchase, you have seven (7) days to notify us in writing at hello@wrapuccino.com, stating the reason for return. We must receive your item(s) within fourteen (14) days of delivery, in the original packaging, unused and undamaged if you would like a full refund or exchange.

Unless a mistake has been made on our part, you are responsible for the cost of repackaging and return postage. We recommend item(s) are sent by registered delivery to show proof of postage as we are no longer responsible for items once they have been received by you. If items are not received by us or arrive damaged, we will not be held responsible and neither a refund nor credit will be issued. Please ensure that you notify us before returning an item, quoting the order number, date of order, details of the item being returned and reason for return.

We ensure all orders are packaged with care to arrive to you in the best possible condition. In the unlikely event of item(s) arriving damaged or faulty please contact us within 48 hours and we will do our best to resolve any issues. If we accept responsibility for the issue, we will issue a refund or replacement on receipt along with cost of return postage.

Any custom or commissioned orders are non-returnable, unless faulty.

Your refund will be processed by the same method as the original payment.

 

LIABILITY

Force majeure: Wrapuccino is not liable for anything which prevents us from performing our obligations. This could arise from or be attributable to acts, events, omissions or accidents beyond our control or prevention including (without limitation) Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, acts of foreign enemies, hostilities (regardless of whether war is declared), civil war, riot, civil commotion, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lock-outs or other industrial dispute, unavailability of third party services, interruption or failure of electricity or telephone service, breakdown of plant or machinery, accident, compliance with any law or governmental order, rule, regulation or direction and any other event outside of our control.

Wrapuccino will not be held responsible for any products altered by the customer.

Wrapuccino shall not be liable by reason of any representation, or any implied warranty, condition or other term, or any duty of common law or under any express terms, for any loss of profit or any indirect special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of Wrapuccino, its agents or sub-contractors or otherwise) which arise out of or in connection with performance of Wrapuccino’s obligations or through knock on effects of late delivery, non-delivery or damages and the entire liability of Wrapuccino shall not exceed the amount of the value of the order placed.

 

PROHIBITED USES

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international or national regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, gender identity, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of this website or any related website, other websites, or the internet. We reserve the right to terminate your use of our service or any related website for violating any of the prohibited uses. If you would like to use some of our amazing content, please contact us at hello@wrapuccino.com.

 

RIGHTS OF THIRD PARTIES

Only the person placing the order shall have any rights under or in connection with it.

 

STATUTORY RIGHTS

We have the right to assign or transfer any or all of the Terms and Conditions so long as your rights are not compromised in any way and your rights and guarantees are fully maintained.

The above Terms and Conditions are governed by applicable English law. Your statutory rights are not affected. If any provision of these Terms and Conditions is held by any Court or other competent authority to be invalid or unenforceable in whole or in part, the validity of the other provision of these Terms and Conditions and the remainder of the provision in question shall not be affected.